Frequently Asked Questions


All orders ship within 2 business days, express orders ship within one business day. During a peak sales time, such a holiday season, your order may take up to 3 business days to ship. I would safely say that processing time is between 1-3 business days and that includes personalized gift items.

For address changes, please contact with your order number and the correct address. Please put “Urgent - Address Change” in the subject line. If your order has already shipped, we may be able to still adjust the address for a $20 fee. As wrong address is a more often occurrence than one likes, please check twice your shipping address to make sure you are receiving the package on time and without added fees.

We ask that you wait 3 days from when the package was delivered, as well as checking with your neighbors before contacting us. In a lot of cases, the package will turn up. Many times, the tracking will show “delivered” as the driver will just update the system ahead of time, and in reality, the parcel is in the delivery vehicle. If the parcel is not showing up, please email us at so we can help further.

Returns / Refunds

All sales are final, we don't accept returns, exchanges or cancellations. However, if any item in your gift arrives damaged, please contact us and we will be happy to help! All personalized gift items are also non-returnable. If a spelling mistake is made on our behalf, we will replace the item at our own expense, including shipping.

We don't accept returns, exchanges or cancellations. All sales are final. If an item was damaged or missing, please see below. If mistakes are make in the personalization process and it’s our mistakes, we will reship a new item.

We can reship the gift for you for an additional $10 shipping fee. We do not offer refunds once an order has been packed. Please contact us as soon as you become aware that the address is incorrect.


Our site may experience technical issues from time to time when it receives a high number of visitors. Hang in there 😊

A useful tip: use Google Chrome to visit our site for a better browsing experience as well as the mobile version of our online store.

Our Last Chance selection is composed of gift bundles or gift items collections that will not be restocked. Click here to get your hands on Last Chance items before it's too late!

We love discovering new products! If you know of something that would be a great fit for our gifts, feel free to get in touch at and let us know.

Each item that goes into your care package or gift, is carefully chosen. We curate based on our criteria of being sustainable and help conserve our environment as much as possible. Over 12,000 damaged cotton towels sustainably grown and made in India have been repurposed since 2020. Who uses Paper Towels in their kitchen these days should buy flour sack or microfiber kitchen towels. 100% of our shipping boxes are now made from recycled cardboard and/or are derived from sustainably managed forests. 100% of our locations are powered by renewable energy. In two years, we have reduced the carbon footprint of a Gifty Global branded item by 20%. Every little bit count, so we do the best we can.

Some items will run out of stock. We might or might not restock the same item. The best would be to secure the item when you find it available. If you have questions about colors or stock quantities, please contact us at

This is one email list you will want to be on. We will send text messages or emails when we’ll launch new gifts, have a new coupon available only for the people who signed up or we have our monthly giveaway for a gift bundle for all our members. In addition, every Sunday we will send a one-page newsletter that will help you with making gifting decisions or learning about gifting trends. and get 15% OFF immediately.

If you have any questions or concerns about yourshipment, care package, personalized items or address change, please send an email or leave a message in the chat box. We will come back to you as soon aspossible, not later than 48 hours during business hours.

Sundays are for resting, so we will rest.

Rich text

Use this text to answer questions in as much detail as possible for your customers.